General Shipping Information:
We strongly believe it is our responsibility to provide the most efficient and safest method to deliver your item to your home. All orders are usually process within 24 hours up to 10 days excluding weekends and holidays, depending the type of item you order. All small and lighter items are ship via UPS, arriving time will between 1 to 6 business days within UPS business hours. For larger and heavier items, we use freight truck delivery. Truck delivery is different than UPS, they have the equipment and expertise in delivering sizeable items. Most truck delivery carriers may allow you to call to set up a 2-4 hour appointment for delivery. We currently do not deliver large size items to Alaska, Guam, Hawaii, Puerto Rico and Virgin Islands. At the moment, we cannot ship to P.O. Box, APO and FPO.
If we offer FREE shipping, you will see a free shipping icon or message throughout all product pages. Our free shipping offer is available in the contiguous United States only, orders shipped to Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands and International do not qualify. Additional shipping charge may apply to your item to those addresses mention above.
Freight Truck Delivery:
Self-Service: Many of our items are too large to ship UPS, so they are shipped via freight truck delivery. Truck delivery is different from UPS. All freight truck delivery is consider self-service which means your item will be delivery to the driveway or curb outside of your address. You may want to have your friends or family member to help you move the item from the truck to inside your house.
Our freight truck delivery partner will use the liftgate to move the item off the truck to the ground for a small fee of $50. Our freight truck delivery partner also offers their own additional services where you may able to contact them directly to get more information. By any chance if you suspecting the item you receive is damage, please write “Product Damage” on the sheet the delivery agent asks you to sign. This simply insures that if there is any damage, it will be much easier and speeding up the process to file a claim.